Website Terms and Conditions 

Table of Contents:

Art. 1 General ProvisionsThis section specifies the nature of these terms and conditions, their scope, and the principles governing the use of our website and the services we provide.
Art. 2 Definitions This section explains how we interpret the key terms used in these Terms and Conditions.
Art. 3 Type and Scope of Services Offered by the Service ProviderThis section specifies the services we provide through the website that users can access.
Art. 4 Contact FormThis section outlines the principles for using the contact form available on the website.
Art. 5 Access to Social Media via Plugins/HyperlinksThis section specifies the principles for using the social media plugins and internet service links embedded on the website.
Art. 6 Technical Requirements for Interacting with the Service Provider's ICT System.This section outlines the minimum technical specifications that multimedia devices must meet to properly display and use the website.
Art. 7 CookiesThis section explains what cookies are, what types of cookies are used on the website, and the rules for modifying the placement of these files on the multimedia device used to browse the site.
Art. 8 Risks Associated with Using Electronically Provided ServicesThis section indicates that using the Internet may involve certain risks, what types of risks are most common, and how to protect against them.
Art. 9 Prohibition of Unlawful Content TransmissionThis section states that the use of our website must comply strictly with the law, and outlines the actions we may take if we observe potentially unlawful activities on the site.
Art. 10 Complaint ProceduresThis section specifies the principles for submitting a complaint and the procedure for its resolution.
Art. 11 Out-of-Court Dispute Resolution MethodsThis section outlines the principles for resolving disputes between us without the need for court proceedings.
Art. 12 Withdrawal from the ContractThis section specifies the conditions under which it is possible to withdraw from a concluded contract, as well as cases where it is not possible.
Art. 13 Amendments to the Terms and Conditions, Suspension of ServicesThis section outlines the conditions and circumstances under which we may amend the content of the Terms and Conditions or suspend our services.
Art. 14 Processing of Personal DataThis section specifies the principles under which we process personal data.
Art. 15 Legal Notice, CopyrightThis section outlines the principles for using information on the website in a manner that does not infringe upon our or third-party copyrights.
Art. 16 Final Provisions, DeclarationsThis section specifies the applicable law and who may use the portal.

Art. 1

General Provisions

  1. These terms and conditions define the principles under which you, as Service Users, may browse the Service Provider's website, i.e., https://apersolution.pl, the principles for using the services provided therein, such as the contact form, browsing the site, and utilizing its resources.
  2. The Terms and Conditions specify, in particular:
    1. the type and scope of Services offered by the Service Provider,
    2. the conditions for using and providing Services,
    3. the technical requirements necessary for cooperation with the ICT system used by the Service Provider,
    4. the prohibition of the Service User providing unlawful content,
    5. the conditions for concluding, terminating, and withdrawing from service provision agreements,
    6. the complaint procedure,
    7. information regarding dispute resolution methods,
  1. The Service Provider makes the Terms and Conditions available free of charge before the conclusion of a Service provision agreement, and also – upon request – in a manner that allows the Service User to obtain, reproduce, and store the content of the Terms and Conditions using the ICT system they employ.
  2. The Service User is obliged to read the content of the Terms and Conditions before commencing the use of the Service or concluding an agreement for its provision. Reading and accepting the provisions of the Terms and Conditions is voluntary but necessary for the Service Provider to provide Services or conclude an agreement. Reading and accepting the Terms and Conditions may occur explicitly or implicitly – if, after reading the Terms and Conditions, or after having the opportunity to read them, the Client continues to use the Services.
  3. The Service Provider renders Services based on and in accordance with the provisions of these Terms and Conditions.
  4. The Service User may contact the Service Provider via email at: biuro@apersolution.pl or by mail to the address specified in Art. 2, item 6.
  5. Services are provided by the Service Provider 24 hours a day, 7 days a week. 

Art. 2

Definitions

Whenever specific terms in these Terms and Conditions are capitalized, they are assigned the following content and meaning:

  1. Consumer – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity; the term Consumer, within the meaning of these Terms and Conditions, also refers to a natural person concluding an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for that natural person, resulting in particular from the subject of their business activity, made available pursuant to the provisions on the Central Register and Information on Economic Activity;
  2. Terms and Conditions – these terms and conditions for the provision of Services by the Service Provider to the Service User;
  3. Durable Medium – any instrument which enables the Service User to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored;
  4. Service – a service provided electronically within the meaning of the Act of July 18, 2002, on the provision of electronic services, i.e., a service provided without the simultaneous presence of the parties (remotely), through data transmission at the individual request of the service recipient, sent and received using electronic data processing devices, including digital compression, and data storage, which is entirely transmitted, received, or broadcast via a telecommunications network within the meaning of the Act of July 16, 2004 – Telecommunications Law;
  5. Service User – an entity using the Services, which may be a natural person with full legal capacity, a legal person, or an organizational unit without legal personality to which the law grants legal capacity;
  6. Service Provider – the entity providing the Services, which is APER SOLUTION Sp. z o.o. with its registered office in Łódź at ul. Łukasińskiego 4/234, 93-172 Łódź, entered into the National Court Register under KRS number 0000745538 maintained by the DISTRICT COURT FOR ŁÓDŹ-ŚRÓDMIEŚCIE IN ŁÓDŹ, COMMERCIAL COURT, XX COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, NIP: 726-267-43-64: REGON: 381058180.

Art. 3

Type and Scope of Services Offered by the Service Provider

  1. The Service Provider provides the following Services to the Service User:
  1. contact form,
  2. access to social media via plugins/hyperlinks.
  1. The provision of Services referred to in paragraph 1 takes place within the scope and under the conditions specified in these Terms and Conditions.
  2. The Services referred to in paragraph 1 are provided free of charge by the Service Provider.

Art. 4

Contact form

  1. The Service Provider provides the Service User with a Contact Form Service (hereinafter: Form) through which the Service User can send a text message to the Service Provider.
  2. To properly use the Form, the Service User should:
    1. connect online to the Service Provider's website available at the internet address referred to in Art. 1, paragraph 1. 1,
    2. find the Form window in the contact section,
    3. Enter their first and last name, contact email address, and the content of the text message in the Form window,
    4. read the content of the Terms and Conditions and confirm this fact by checking the checkbox,
    5. read the principles of personal data processing by the Service Provider and consent to the processing of personal data by checking the checkbox,
    6. confirm the intention to send the message by clicking the "Send" button.
  3. Upon the Service User performing the action referred to in paragraph 2, item 6, the Service User's text message is sent to the Service Provider, and an agreement for the provision of the Form Service is concluded between the Service Provider and the Service User. The Form Service is provided from the moment the Form is first used until the text message is sent.  
  4. The Service User is entitled to discontinue using the Form at any time by ceasing to fill out the Form window.

Art. 5

Access to Social Media via Plugins/Hyperlinks

  1. The Service Provider offers Service Users the possibility to use the plugin/hyperlink Service (hereinafter: Plugin) for social media platforms such as Facebook, Twitter, LinkedIn, as well as other internet services, e.g., Google Maps.
  2. The Service Provider reserves the right to provide Service Users with other plugins than those indicated in paragraph 1, or to cease providing such plugins, which shall not constitute an amendment to these Terms and Conditions.
  3. The providers of the plugins are the entities that own the social media platforms or internet services. 
  4. The use of the Plugin Service is a one-time action and requires the Service User to have internet access and to visit the Service Provider's website available at the internet address referred to in Art. 1, paragraph 1, then click on the logo or plugin. Performing the action referred to in sentence 1 allows the Service User to be redirected to the Service Provider's profile (account) maintained on the given social media platform or to the given service, and to continue direct use of that platform's or service's offerings.
  5. The rules for using the available social media platforms are determined by their respective owners.
  6. The Service Provider has no influence over the rules and restrictions related to the use of the social media platforms mentioned in this article. Therefore, to ascertain the specified rules and procedures, it is necessary to obtain information from their owners, i.e.:
    1. Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, USA,
    2. Facebook Inc., Hacker Way, Menlo Park, California 94025, USA,
    3. Twitter International Company, 26 Fenian St, Dublin, D02 FX09, Ireland

Art. 6

Technical requirements necessary for cooperation with the ICT system used by the Service Provider;

  1. Regardless of the technical requirements for using individual Services, to avoid potential errors or malfunctions in the operation of the Service Provider's website and individual Services, it is recommended that the devices used by the Service User to browse the website or use the Services meet the following technical requirements:
  1. a computer or other device with internet access,
  2. web browser:
    1. Internet Explorer version 9.0 or newer,
    2. Mozilla Firefox version 11.0 or newer,
    3. Google Chrome version 12.0 or newer,
  3. active plugins – JAVA, FLASH,
  4. monitor resolution 1280 x 800, 24 or 32-bit colors,

Art. 7

Cookies

  1. The Service Provider's website uses cookies. The Service Provider indicates that disabling or modifying the rules for using cookies may result in improper functioning of the Services or display of the Service Provider's website.  
  2. A cookie is a small text file that a website saves on the Service User's computer or mobile device when they browse it.
  3. Cookies can be administrator files, and thus belong to the visited website. Only that website can read them. The website may also use external services that also have their own cookies – these are third-party cookies.
  4. Disabling cookies in the browser usually does not prevent the use of the www.apersolution.pl website, but it may cause difficulties.
  5. In many cases, software used for browsing websites (web browser) by default allows the storage of cookies on your device. However, you can modify the settings regarding cookies at any time. These settings can be changed, in particular, to block the automatic handling of cookies in the web browser settings or to inform about their placement on the device each time. Detailed information about the possibility and methods of handling cookies is available in the software settings of your web browser. Restrictions on the use of cookies may affect the availability of certain functions on the Administrator's websites.
  6. We indicate that detailed rules for changing cookie settings, depending on the web browser used, are available at the following addresses:
    1. Internet Explorer ™ – https://support.microsoft.com/pl-pl/help/278835/how-to-delete-cookie-files-in-internet-explorer
    2. Mozilla Firefox ™ – https://support.mozilla.org/pl-pl/kb/usuwanie-ciasteczek
    3. Chrome™ – https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=pl
    4. Opera ™ – https://www.opera.com/help/tutorials/security/cookies/
    5. Safari™ – https://support.apple.com/pl-pl/HT201265
  1. The Service Provider does not collect any information about Service Users via cookies. Thus, Service Users remain anonymous until they decide otherwise.

Art. 8

Risks Associated with Using Electronically Provided Services

  1. The Service Provider informs that using electronically provided services (via the Internet) may involve the risk of cybercrime.
  2. Cybercrime is defined as a type of crime in which a computer, an electronic device with access to ICT networks, and the data and information located thereon, are either a tool or the subject of a crime. Cybercrime may also involve attacks on the ICT network itself to distort, prevent the use of, degrade, or destroy information stored on a computer or computer network.
  3. A Service User using the Internet, as well as using electronically provided Services, including those offered by the Service Provider, must remember that such use entails increased susceptibility to cybercriminal attacks.
  4. The most common threats and types of cybercriminal attacks include:
  1. the possibility of introducing malicious software into the Service User's electronic device's ICT system and unauthorized acquisition and modification of their data (viruses); 
  2. the possibility of spyware operating, i.e., software that spies on user activities on the Internet, installing itself without their knowledge, consent, and control;
  3. the presence and operation of internet worms, i.e., malicious software capable of self-replication;
  4. the danger of receiving unsolicited advertising (commercial) information transmitted electronically (spam); 
  5. impersonating another person or institution to extort specific information or induce certain actions (phishing);
  6. sending email correspondence containing attachments or hyperlinks, clicking which results in device infection and the acquisition of confidential information (email phishing);
  7. threat related to the content and information available on the Internet;
  8. threat related to the use of the Service User's equipment for criminal activity;
  9. threat related to the existence of fake websites resulting in data extortion;
  10. Man-in-the-middle attacks;
  11. sniffing – installation of software on the User's device, the purpose of which is to intercept and potentially analyze data flowing through the network;
  12. use of spyware or a spy device that records keys pressed by the user (Keylogger attack);
  13. cryptanalysis activities, i.e., finding vulnerabilities in the cryptographic system in order to break it and gain access to the User's device;
  14. using unsecured, open Wi-Fi networks;
  15. To avoid or minimize the risk of the threats indicated in paragraph 1, the User should apply appropriate technical measures, and in particular, regularly updated antivirus programs and firewalls, anti-spyware programs, use only verified and verifiable internet connections, avoid activities on the Internet that increase the risk of disclosing personal data, login data, or other confidential information of the User, limit the number of access passwords saved by internet browsers, use unique passwords and access codes, and verify the content of emails received, including not opening emails or attachments from unknown or unverifiable sources.

Article 9

Prohibition of Transmitting Unlawful Content

  1. The User is required to use the Website and services, including Services provided electronically, in a manner consistent with the law and good practices. 
  2. The User is prohibited from introducing any unlawful content into the Website's ICT System.
  3. When using the Website, its content, and offered services in a lawful manner, the User is particularly obliged to:
    1. enter into the Website's ICT system all requested data and information consistent with the actual state of affairs;
    2. not to use the Website and offered services in a manner that disrupts their functioning, in particular by using specific software or devices;
    3. use the Website in a manner that is not burdensome for other Customers and the Seller;
    4. use all content posted on the Website only for personal use and in a lawful manner.
  4. If the Service Provider obtains credible information about the unlawful nature of data stored and provided by the User, it is authorized to immediately block further transmission of such content, as well as temporarily cease providing services to the User whose actions or omissions are unlawful. The Service Provider shall immediately inform the User of the above, if possible and justified, calling for an immediate cessation of the infringements.  
  5. The resumption of service provision occurs immediately after the User ceases the unlawful activities, no later than within 48 hours from that moment. 

Article 10

Complaint Procedures

  1. The User, if they determine that the Service Provider has improperly performed the Service, is entitled to submit a complaint in this regard. 
  2. The Service Provider indicates that a complaint may be submitted by the User in any chosen manner using a Durable Medium, in particular by sending information via postal correspondence to the Service Provider's address, or via electronic correspondence to the Service Provider's email address. 
  3. To submit a complaint, the User may use the form constituting an appendix to these Regulations, however, this is not mandatory. 
  4. The Service Provider recommends that the content of the complaint allows for the identification of the Service Provider, the type of Service being complained about, and the User's request.
  5. If the content of the complaint prevents the identification of the User, the complained Service, or the User's request, which results in the inability to process the complaint during the complaint procedure, the Service Provider shall request the User to supplement the complaint, and if this is not possible, the complaint will remain unprocessed until conditions allowing the continuation of the complaint procedure arise.
  6. Unless separate regulations state otherwise, the Service Provider is obliged to respond to the User's complaint within 30 days from the date of its receipt.
  7. The ineffective expiry of the deadline referred to in paragraph 6 is equivalent to the complaint being accepted.
  8. If the User's complaint is considered in accordance with the request, the Service Provider shall immediately comply with that request. 
  9. The Service Provider undertakes to fulfill the complaint claim within a reasonable time without undue inconvenience to the User.

Article 11

Out-of-court Dispute Resolution Methods

  1. The Service Provider indicates that in the event of a dispute between the User, being a Consumer, and the Service Provider, it is possible to resolve the arisen dispute and pursue claims out of court. 
  1. In the event of a dispute, the User referred to in paragraph 1 may, among others:
    1. apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded contract,
    2. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute,
    3. obtain free assistance in resolving the dispute by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Association of Polish Consumers),
    4. detailed information regarding out-of-court dispute resolution methods between the Seller and the Customer is available on the websites and at the headquarters of the Office of Competition and Consumer Protection (website address: https://www.uokik.gov.pl/), and the district (municipal) consumer ombudsman.
  2. If, as a result of a complaint filed by the User, being a Consumer, the dispute has not been resolved, the Service Provider shall provide such User with a statement on a Durable Medium regarding:
    1. the possibility of submitting a request to initiate proceedings for out-of-court consumer dispute resolution or consent to participate in such proceedings, or
    2. refusal to participate in proceedings for out-of-court consumer dispute resolution. 
  1. In the case referred to in paragraph 3, point 1, the Service Provider, along with the statement, provides information about the authorized entity competent for the given Service Provider.
  2. If the Service Provider has not submitted any statement referred to in paragraph 3, it is deemed to consent to participate in proceedings for out-of-court consumer dispute resolution.
  3. The Service Provider indicates that the User, being a Consumer, is entitled to use the electronic online dispute resolution tool – the European online dispute resolution platform (ODR) freely available at the internet address:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

Article 12

Withdrawal from the Contract

  1. A User who is a Consumer and has concluded a distance contract may withdraw from it without giving a reason, by submitting a relevant statement within fourteen days. To meet this deadline, it is sufficient to send the statement of withdrawal from the contract before its expiry to the Service Provider's registered office address, or via email to the address indicated in Article. 1.
  2. To withdraw from the contract, you may use the model withdrawal form constituting an appendix to these Regulations, however, this is not mandatory.
  3. The fourteen-day period during which the User, being a Consumer, may withdraw from the service contract is counted from the day of its conclusion.
  4. Immediately upon receipt of the statement of withdrawal from the contract, the Service Provider shall send the Consumer, on a Durable Medium, confirmation of receipt of the aforementioned statement.
  5. In case of withdrawal from the contract, the service contract is considered not concluded. 
  6. Exclusions from the right of withdrawal from the contract are specified by the provisions of Article 38 of the Act of May 30, 2014, on Consumer Rights.  

Article 13

Changes to the Regulations, Suspension of Service Provision

  1. The Service Provider reserves that in cases resulting from technical needs or modernization, or improvement/change/enhancement of the functionality of the Services provided, it is entitled to temporarily suspend their provision.
  2. If possible, the Service Provider informs the User about the suspension of Service provision, indicating the planned date and duration of such suspension. 
  3. Regardless of the actions referred to in paragraph 2, the Service Provider publishes information about the suspension of Service provision on its website.  
  4. The provision of Services may also be suspended due to circumstances for which the Service Provider is not responsible. If possible, the Service Provider indicates the probable duration of such suspension.
  5. Temporary suspension of Service provision for the reasons referred to in paragraphs 1 and 4 does not constitute a basis for making any claims against the Service Provider.
  6. The Service Provider is entitled to amend these Regulations.
  7. Amendments to the Regulations are permissible in the event of at least one of the following circumstances:
    1. changes in legal provisions to the extent that it is necessary to adapt the content of the Regulations to currently applicable law,  
    2. changes in the registered office, address details of the Service Provider.
    3. changes in the Service Provider's business profile,
    4. introduction, modification, or liquidation of Services, or changes in the method, improvement of the security of their provision,
    5. changes in the ICT systems used by the Service Provider in a manner affecting the mutual rights and obligations of the Parties as a result of introducing new technologies, changes in applied solutions affecting the manner of services provided or the principles of their use by the User. 
    6. introduction, change, issuance of recommendations, decisions, positions, rulings by authorized public administration bodies which entail the obligation to amend the content of the Regulations
  8. The amended Regulations are binding on the User if the requirements specified in Article 384 of the Civil Code have been met (i.e., the Customer has been properly notified of the changes) and the Customer has not terminated the indefinite-term contract within the earliest possible notice period.
  9. Amendments to the Regulations cannot refer to provisions concerning essential elements of the concluded Agreement, which are understood as provisions individually agreed with the Consumer, established remuneration, or price.
  10. The provisions regarding amendments to the Regulations do not apply to cases where the change is solely related to a graphic change, correction of obvious typographical errors, or a change in editorial units which do not affect the rights and obligations of the Service Provider or the User arising from these Regulations. 

Article 14

Processing of Personal Data

  1. The Service Provider processes the following personal data of the User necessary for establishing, shaping the content of, changing, or terminating the legal relationship between them, i.e., the User's email address, and the first and last name indicated by the User.
  2. For the purpose of performing contracts or carrying out other legal actions with the User, the Service Provider may process other data necessary due to the nature of the service provided or its billing method.
  3. The Service Provider distinguishes and marks those data referred to in paragraph 2 as data whose provision is necessary for the provision of the Service.
  4. Additional information regarding the processing of personal data is contained in the information available on the Service Provider's website at https://apersolution.pl/politykaprywatnosci/

Article 15

Legal Notice, Copyright

  1. The Service Provider reserves the right to unilaterally decide on the content of the Website, as well as to make changes to the information posted on it that do not affect the Services provided, without prior notification to Users in this regard.  
  2. The Service Provider reserves the right to change the graphic design and/or layout of the web pages intended for the provision of Services, to change the technical and graphic form of using the Services, without prior notification to Users in this regard.  
  3. The Service Provider remains the owner and exclusive user of the Website.
  4. The Service Provider publishes materials, information, and data on its website, for which it is the owner and exclusive user.
  5. The Service Provider indicates that all content posted on the Website is protected by copyright and is its property or it holds appropriate authorization to use it, which does not affect the copyright protection granted to entities authorizing their use. In view of the above, the Service Provider reminds of the obligation to respect the provisions protecting copyright, industrial and intellectual property rights, and the provisions of the Civil Code.
  6. Unauthorized copying, processing, modification, and distribution of any content made available on the Website is prohibited.
  7. The provisions of paragraph 4 do not apply to the use of the content and materials of the Website within the scope of so-called permitted personal use, as well as to cases where such authorization for those performing these actions results from generally applicable legal provisions or the consent of the authorized entity.
  8. To the fullest extent permitted by law, the Service Provider is not responsible for the incorrect interpretation and evaluation of information and data posted on the Website, to the extent that they serve to enrich knowledge and provide the User with information regarding the type of services provided and the Service Provider's business profile. 

Article 16

Final Provisions, Statements

  1. The Service Provider indicates that the provisions of the Regulations are not intended to limit or exclude any entitlements and rights of the User, including the User being a Consumer, resulting from legal provisions. In case of a conflict between the content of the Regulations and these provisions, the provisions of law shall always take precedence.  
  2. Regardless of other rights provided for in the Regulations, each Party is entitled to terminate concluded agreements with a two-week notice period. 
  3. The Service Provider declares that the Polish language is the applicable language for Services provided to Users and for contracts concluded with Users.
  4. In matters not regulated by these Regulations, the relevant legal provisions shall apply. 
  5. The Service Provider declares that the Services provided are dedicated to Users whose center of life is in Poland. 
  6. The Service Provider declares that it does not apply any code of good practice. 
  7. These Regulations come into force on September 1, 2022. 

Model Withdrawal Form

Model Complaint Form

Model Withdrawal Form

(this form should be completed and sent only if you wish to withdraw from the contract) 

………………………………………………………………………..

(place and date)

Service Provider:

……………………………………………………………

……………………………………………………………

……………………………………………………………

……………………………………………………………

(Seller's identification data)

Customer:

……………………………………………………………

……………………………………………………………

……………………………………………………………

……………………………………………………………

(Customer's identification data)

I/We(*) hereby inform(*) of my/our withdrawal from the contract for the sale of the following goods(*)/ for the provision of the following service(*) ……………………………………………………………………………………………………………………………………

(please indicate the contract from which the consumer is withdrawing)

Date of contract conclusion(*)/receipt of Goods(*) 

……………………………………………………………………………………………………………………………………

Please refund the paid price 

……………………………………………………………………………………………………………………………………

(please indicate the form in which the price should be refunded, if it is to be different from the payment method)

…………………………………………….

(Customer's signature/s if sending the form

in paper version)

(*) Delete as appropriate. 

Instruction on the right of withdrawal from the contract:

To exercise the right of withdrawal from the contract, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email). The effect of withdrawing from the contract is that the contract is treated as not concluded and an obligation to return your benefits arises. Consequently, we will refund all payments received from you, including the costs of delivering the goods (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without delay and in any case no later than 14 days from the day on which we are informed about your decision to exercise the right of withdrawal from this contract. However, we may withhold reimbursement of payments received from you until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. In cases referred to in Article 38 of the Consumer Rights Act, you do not have the possibility to withdraw from the contract, and if you have agreed to the provision of the service in full before the expiry of the withdrawal period, you then lose the right to withdraw from the contract.  

Complaint Form Template

(this form should be completed and returned if you wish to make a complaint about the goods - to exercise the warranty for defects) 

………………………………………………………………………...

(place and date)

Service Provider:

……………………………………………………………

……………………………………………………………

……………………………………………………………

……………………………………………………………

(Seller's identification details)

Customer:

……………………………………………………………

……………………………………………………………

……………………………………………………………

……………………………………………………………

(Customer's identification details)

Complaint

I hereby inform you that the goods I purchased on …… are not in conformity with the contract.

The identified non-conformity/defect of the goods/service consists of …………………….

I indicate that the non-conformity/defect of the goods/service was discovered on …………………….

In view of the above, I demand, in accordance with the provisions of Article 560 et seq. of the Civil Code ……………………………………………………………………………………………………………………………….

(specify the content of the Customer's request)

…………………………………………….

(Customer's signature(s) if sending the form

in paper version)